Our Service

As a generator manufacturer KACHAI with many years of rich experience, we are customer-centered and committed to providing customers with a full range of service support.

From pre-sales program support to order tracking services, to online inspection services and maintenance technical support, we will provide customers with the best quality service in a professional, efficient and caring attitude.

Pre-Sales Program Support

Our pre-sales program support not only stays in the product introduction and quotation, but also more in-depth understanding of customer needs and application scenarios, tailor-made the most suitable solutions for customers.

Our team has a wealth of industry experience and technical knowledge, and is able to provide professional advice and solutions for different industries and different sizes of needs.

We put the interests of our customers in the first place, and strive to provide customers with the most cost-effective products and programs.

Order Progress

Our team has a wealth of industry experience and technical knowledge, and is able to provide professional advice and solutions for different industries and different sizes of needs.

We put the interests of our customers in the first place, and strive to provide customers with the most cost-effective products and programs.

Online Inspection Service

Our online inspection service aims to provide customers with a more convenient and reliable way of product inspection. Through advanced technology and professional team, we can realize remote inspection and real-time monitoring of products to ensure product quality and compliance with standards.

Customers do not need to go to the factory in person, you can understand the entire production process and quality control of the product, providing customers with a more reliable and convenient purchasing experience.

Nameplates and Certificates

Testing report

Maintenance and Technical Support

Our maintenance and technical support team consists of a group of experienced and skilled engineers who can provide customers with comprehensive after-sales service and technical support.

Whether it is product installation and commissioning, troubleshooting or routine maintenance, we are able to respond to customer needs in a timely manner and provide professional solutions. We focus on teamwork and sharing experience, maintaining a good team atmosphere and team capabilities to ensure that we provide customers with the best quality service and support.

Kachai brand generator set which have passed ISO \BV\CE\TUV certification，will be a very good choice for you.

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Contact Us

> Factory Address: 4.Building 5, Zheli New Journey Venture Capital Industrial Park, Shangyu District, Shaoxing City, Zhejiang Province

> Office Address: Building 8, No. 505, Xingguo Road, Linping District, Hangzhou City, Zhejiang Province

> Tel: +86 571 8663 7576
> Whatsapp: +86 135 8884 1286 +86 135 8818 2367
> Email: woody@kachai.com mark@kachai.com

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